When the body shops were asked how a company's policies and practices contributed to a positive overall customer experience, Palisades scored over one and one-half (1-1/2) times higher than State Farm, over three (3) times higher than GEICO, and over five (5) times higher than Progressive.

"Ours is an industry that's driven by rates... but customers shouldn't have to give up great service for low rates," said Fernandez. "When your car has been damaged because of an accident, all you want is an insurance company to repair the damage quickly without hassles and to do it right--that's what we've been doing for over 16 years," he continued.

The surveys were conducted via telephone and email between December of 2008 and January of 2009. Out of 1,700 licensed body shops in NJ, 170 were selected for this survey based on having sufficient experience with Palisades to render an opinion. Of the 170, 50 completed the surveys. Companies were evaluated on each question using a 10 point scale with 10 being excellent and 1 being poor.

About Palisades

Palisades is the nice New Jersey car insurance company that gives you more. Drivers and agents get more reasons to smile with more value, friendly New Jersey expertise, and service done right. Palisades sells exclusively through over 300 independent agents and is a leader in the fast settlement of claims. Insurance is underwritten by Palisades Safety and Insurance Association, Palisades Insurance Company and Palisades Property and Casualty Insurance Company. Palisades Safety and Insurance Management Corporation is a Plymouth Rock managed company. The Plymouth Rock Companies write and manage more than $1 billion in personal and commercial auto and homeowner's insurance across the Northeast. PR Newswire